EXCEPTIONAL VALUE EVERY TIME

Browse

Refund and Returns Policy

 

Refund and Returns Policy

 

We want you to be completely satisfied with your purchase. Please review our refund and returns policy below:

 

Return Conditions

 

We accept returns under the following conditions:

  • Timeframe: Returns are accepted within 30 days of receiving the product (unless otherwise specified).

  • Product Condition: The product must be unused, undamaged, and still in its original packaging with all tags attached.

  • Quality Issues/Shipping Damage: If the product has a quality issue or has been damaged during shipping, please provide relevant photos as proof.

 

Non-Returnable Items

 

The following items are not eligible for returns:

  • Used or Damaged Products: Products that have been used or damaged, unless the damage is due to a quality issue.

  • Specialty Items: Sale items, customized, or personalized products are not eligible for return unless there is a quality issue.

 

Return Process

 

To initiate a return, please follow these steps:

  1. Request a Return: Contact our customer service team to request a return. Please provide your order number and the reason for your return.

  2. Return Confirmation: We will respond and confirm your return request within 1-2 business days.

  3. Return Address: Once confirmed, we will provide you with the return address and detailed instructions.

  4. Return Shipment: Please return the item within 15 days of receiving our confirmation and provide the tracking number.

 

Return Shipping Costs

 

  • Our Responsibility: If the return is due to a quality issue or an incorrect item being sent, we will cover the return shipping costs.

  • Customer Responsibility: If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.

 

Restocking Fee

 

We do not charge any restocking fees.

 

Refunds

 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, the refund will be issued to your original payment method within 10 business days.

  • Processing Time: Please note that your bank or credit card company may take additional time to process the refund. If you do not receive your refund within 15 business days, please contact us.

 

Order Cancellation

 

  • Cancellation Time: Orders can be canceled free of charge within 24 hours of payment.

  • How to Cancel: To request a cancellation, please contact our customer service team and provide your order number.

  • Shipped Orders: Once an order has shipped, cancellation is not possible. You may return the item following our return process after receiving it.